FAQs
An item is missing from my order
Open the order in Help, tap “Missing item”, pick what is missing and we refund it to your Jhepto Wallet instantly for most orders.
An item arrived damaged or leaking
Tap “Damaged item”, pick the item and add a photo. Most damaged-item refunds go to your wallet straight away.
My order is late
You can see live rider location on the order page. If it arrives later than promised, Help credits your wallet automatically.
Can I cancel my order?
You can cancel before the store starts packing. After that, chat with us and we will help.
When will I get my refund?
Wallet refunds are instant. Refunds to UPI, card or net banking take 3–5 working days, depending on your bank.
Money was debited but the order failed
Failed payments are reversed automatically by your bank within 5–7 working days. Chat with us if it has been longer.
What do I get with Jhepto Pass?
Free delivery above the minimum order, member-only prices and extra cashback. See Account › Jhepto Pass.
How do I cancel my Pass?
Go to Account › Jhepto Pass and turn off auto-renew. Benefits stay until the end date.
How do I use my wallet balance?
Wallet balance is applied at checkout. Cashback and promo credits may have an expiry date shown in Wallet.
How do I change my address or phone?
Addresses are under Account › Addresses. To change your phone number, chat with us.
Prefer to talk? Call +91 80 4000 1234
